Saturday, 2 pm is noted.
We look forward to seeing you.
Nothing disrupts a massage or manicure like a phone that keeps buzzing. Stay with your clients.
End the inquiries that get lost after closing time.
Anyone who needs to cancel or reschedule often writes late at night. Sailly takes it down in the chat right away.
Treatment, preferred day and preferred staff member are taken down in full; your team confirms the appointment.
What a gel refill costs, how long a facial takes: Sailly answers from your price list.
Sailly takes changes and states your cancellation policy; your team confirms the new appointment.
Communication
Customers get an answer straight away, every inquiry reaches your team in full
Your rules
Sailly answers the way you set it up, and only from your information
Automatic*
Sailly books free slots straight into your calendar – you approve special requests
24/7
Availability – evenings and weekends too
* With a calendar connection. New treatments, prices on request or special requests can be set to need approval, and edited there.
How Sailly handles real client inquiries: an appointment request, a price question, a change.
A client asks for an appointment — while every chair is taken.
LenaHi, do you still have something free on Saturday for highlights?
Hi Lena! Saturday at 10:30 or 2 pm works. Which suits you? The team confirms the appointment here in the chat.
A client asks about price and duration before booking.
SophieHow much is a gel refill with you and how long does it take?
According to the price list a gel refill costs €45 and takes about 75 minutes. Shall I note an appointment request for you?
A client asks in the evening about a massage for tomorrow.
DanielDo you have time tomorrow after 6 pm for a 60-minute massage?
Tomorrow at 6:30 pm is free. I'll note your request for 60 minutes; the team confirms here in the chat.
A client can't make it tomorrow.
JuliaSorry, I unfortunately have to move my appointment tomorrow.
No problem, I'll note that. Which day suits you better? The team confirms the new appointment here in the chat.